This is a working draft covering how returns, refunds, and cancellations work for physical goods bought through the Vlahiskoi Market. Timeframes below are reasonable defaults — adjust them (and review with a lawyer) before this goes live.
This policy covers physical goods bought through the Vlahiskoi Market. It sets the baseline that applies to every order — individual sellers may offer more generous terms in their own shop, but not stricter ones than what's described here.
You can cancel an order for a full refund any time before the seller marks it as shipped. Once an order has shipped, it can no longer be cancelled — you'll need to follow the return process below instead.
You can request a return within 14 days of delivery. To be eligible for return, an item should be unused and in the same condition you received it, in its original packaging where possible. To start a return, use "My Orders" in the app or on this site, or contact us directly — see Contact us.
Once a return is received and inspected by the seller, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method via Stripe, typically within 5–10 business days depending on your bank or card issuer.
Some items can't be returned unless they arrive damaged or defective:
If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item. We'll arrange a replacement or full refund, including return shipping costs where applicable.
For returns that aren't due to a seller error (for example, a simple change of mind), the buyer is responsible for return shipping costs unless the seller's listing states otherwise. For damaged, defective, or incorrect items, return shipping is covered as described above.
As a seller, you're responsible for processing eligible returns and refunds for your own shop's orders, in line with this baseline policy. Refunds are issued back through Stripe Connect from your connected account. Repeatedly refusing valid returns may affect your selling privileges — see our Terms of Service.
Questions about an order, return, or refund? Reach us at vlahiskoi@gmail.com.
